We are officially living in the new house. The old house will belong to the new owners on Friday. The kids are really enjoying the new house. Everyone has adjusted well. Still working through the chaos, but getting close.
Everything went pretty smooth except for the internet hook-up. We are writing a "Dear John" letter to Charter. This was the last straw. They actually didn't want to hook us up. I mean they showed up and everything. But when then tech found out he would have to drill a hole instead of just dropping a wire from the ceiling (yes, he wanted to drop a wire from the ceiling) he lost interest quickly. He told me that somewhere under the ground our wire was cut that connected to the pole. He then told me that he would put in a work order and it would be an additional 1 to 2 weeks before they could come out and run another line. Then he could come back out after that and hook us up. After a couple days, Chad calls and checks to see when they are coming to run the line. They show no record of the work order. So Chad sets one up. They never come out. Chad calls again and tries to find out what's going on. They are soooo rude! They talk over him, disconnect him, and try to belittle him on the phone. Now, we have been with this company for around 10 years. And this is how they treat us. So we went with AT&T this time. It's been a small slice of heaven. They actually act like they want our business! They are polite on the phone. They answer questions and actually help you if you need it!! This is so foreign to us from our internet provider, we just aren't sure how to act. So we are gracious and polite, and oh so thankful for the connection. Which by the way, was connected and no one even had to come out and run any wires underground. Strange, huh? Not saying he was lying, but I think we are all thinking the same thing...
In the move we really didn't break anything, scratch anything, but there was one casualty. My eldest cat, PJ, went MIA. I personally blame Charter. I believe that man let her out while he was here, and didn't care. She has not returned to either home. Chad thinks/tells me that she went off to pass in peace. He says that is what animals like to do. I don't know if he is telling me that to bring me peace, but I am praying that she is peaceful where ever she may be.
Wednesday, October 28, 2009
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4 comments:
Oh, so sorry about your cat. My condolences.
I totally relate about Charter!!! We went through so much crap w/them refusing to hook us up. They kept insisting it's because our house is an apartment despite the fact that it obviously isn't! I've heard horror stories from other people too.
Anyhoo, glad you're back online because I was going through horrible withdrawal from your blog :)
I am sooo glad you are back!!!!
Love ya
Mom
Oh no, PJ! I am so sorry to hear that she is lost. I know how hard that is (remember when Belle went missing?) and I'll be praying that she'll return home safely.
Terri, I'm so sad to hear about PJ. Keep us posted. Hopefully, she is just out exploring her new surroundings and will return home soon.
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